Privacy Policy

Last updated: November 11, 2025

1. Introduction

AI Specialist ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Your Privacy is Our Priority: We never sell your personal information. Your phone numbers, email addresses, and names are kept strictly confidential and private.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

  • Name and contact information (email address, phone number)
  • Company name and business information
  • Account credentials (username and password)
  • Payment and billing information
  • Communication preferences

Usage Data

We automatically collect certain information when you use our services:

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Usage patterns and preferences
  • Call recordings and transcripts (for voice automation services)
  • Analytics and performance data

3. How We Use Your Information

We use the collected information for various purposes:

  • To provide, maintain, and improve our services
  • To process transactions and send related information
  • To send administrative information, updates, and security alerts
  • To respond to your comments, questions, and customer service requests
  • To monitor and analyze usage and trends
  • To personalize your experience
  • To train and improve our AI models
  • To detect, prevent, and address technical issues and fraudulent activity
  • To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you explicitly agree to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • SOC 2 compliance and HIPAA compliance where applicable

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings and transcripts are retained according to your subscription plan and compliance requirements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt-out of marketing communications
  • Withdraw Consent: Withdraw consent where we rely on it

To exercise these rights, please contact us at support@itsyourownai.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

AI Specialist
Email: support@itsyourownai.com
Website: itsyourown.ai